Return Policy

RETURN AND REFUND POLICY
At Vantoza, we strive to offer high-quality products and ensure a great shopping experience. If you are not completely satisfied with your purchase, we are here to help.
1. Return Window
You have 14 calendar days from the date of delivery to request a return or exchange. If this timeframe has passed, unfortunately, we cannot offer you a refund or exchange.
2. Return Eligibility
To be eligible for a return, your item must meet the following requirements:
 Be in the same condition that you received it (unused, unworn, unwashed, and undamaged).
 Be in its original packaging with all tags and manuals intact.
 Include the proof of purchase or order number.
Note: Items sent back to us without first requesting and receiving approval for a return will not be accepted.
3. Defective, Damaged, or Incorrect Items
Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item:
1. Contact us immediately at [billionsjorge@gmail.com].
2. Attach clear photos or a short video showing the issue, along with your order number.
3. We will evaluate the situation and, if approved, issue a free replacement or a full refund without requiring a return of the item in some cases.
4. Return Process
To start a return for dissatisfaction or an exchange:
1. Send an email to [billionsjorge@gmail.com] with your order number and the reason for the return.
2. If your request is approved, we will provide you with shipping instructions and the address where you should send the package.
3. Return shipping costs for reasons unrelated to product defects are the customer's responsibility (non-refundable).
5. Refunds
Once your returned item is received and inspected:
 We will notify you via email regarding the approval or rejection of your refund.
 If approved, your refund will be automatically processed back to your original payment method within 5 to 10 business days (exact timing depends on your bank or card issuer).
6. Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
 Gift Cards.
 Final sale or clearance items.
 Personal care or hygiene items if unsealed.
7. Contact Information
If you have any questions regarding our return policy, please reach out to us:
 Email: billionsjorge@gmail.com, e.g., support@vantoza.com]
 Customer Support Hours: Monday through Friday, [Hours of operation]